Security you can verify. Trust you can feel.
HANDiY is built on Stripe-secured payments, end-to-end encrypted sessions, vetted experts, and verified contractors. Here's exactly how we keep the homeowner support platform safe.
The four pillars of HANDiY trust
Secure payments
Stripe handles every transaction. PCI-DSS Level 1. Your card never touches HANDiY servers.
Privacy protection
Sessions encrypted in transit. Recordings are opt-in. Data is yours to export or delete.
Account security
Strong authentication, anomaly detection, and session-level audit logs.
Platform integrity
Vetted experts, licensed contractors, and a 24-hour trust & safety response SLA.
How we protect HANDiY
- TLS 1.2+ encryption for all data in transit.
- AES-256 encryption for data at rest.
- Principle of least privilege for all internal access.
- Continuous vulnerability scanning and quarterly penetration tests.
- SOC 2 Type II audit in progress.
- Annual security awareness training for every employee.
Infrastructure
HANDiY runs on hardened cloud infrastructure with multi-region redundancy, automated failover, and 99.95% target uptime. Production access is gated by SSO, hardware keys, and reviewed audit logs.
Experts and contractors are verified
Identity verified
Government ID matched to live selfie before any expert or contractor can take work.
Background checked
Third-party criminal and identity checks for every active account, reverified annually.
Quality monitored
Live session monitoring, rating thresholds, and an appeals process for both sides.
Trust questions
Where can I report a security issue?+
Email support@handiyapp.com. We acknowledge within 24 hours and follow a coordinated disclosure process.
Are you SOC 2 compliant?+
Our SOC 2 Type II audit is in progress. The full report will be available under NDA once issued.
Do you sell my data?+
Never. HANDiY does not sell personal data, session content, or location to advertisers or third parties.
How do you handle disputes?+
Our trust & safety team reviews every report within 24 hours, with refunds issued via Stripe when warranted.
Trust isn't a marketing word at HANDiY.
It's a checklist we run every day. Reach support@handiyapp.com with questions.