Get answers fast. 24/7 emergency available.
Browse common troubleshooting categories, find quick answers, or reach a real human. For active home emergencies, jump straight to emergency video support.
Active home emergency?
Burst pipe, sparking outlet, gas smell, no heat?
Connect to an emergency expert by video in under 90 seconds, 24/7.
Browse by category
Plumbing help online
Leaks, clogs, water heater issues, garbage disposals, shut-off valves, and more.
Electrical troubleshooting help
Tripping breakers, dead outlets, sparking switches, and panel basics.
HVAC troubleshooting support
Furnace won't ignite, AC not cooling, thermostat issues, filter changes.
Appliances
Dishwashers, washers, dryers, ovens, garbage disposals, and refrigerators.
Home maintenance support
Doors and locks, drywall, weatherproofing, smoke alarms, seasonal prep.
Account & billing
Login issues, payment questions, refunds, and session history.
Talk to a real human
In-app chat
Fastest for active session issues. Open the app and tap Help.
Email support
support@handiyapp.com — replies within 24 hours, usually faster.
Emergency line
Use emergency video support in-app for active home emergencies.
Frequently asked support questions
How do I start a session?+
Open HANDiY, tap the support type you need (text, phone, video, or emergency), describe your issue, and an expert will connect in minutes.
What if no expert connects?+
If we can't connect you within the SLA for your tier, the session is automatically refunded.
Can I request the same expert?+
Yes. Favorite an expert after a session and you'll be matched with them first when they're online.
How do refunds work?+
Email support@handiyapp.com within 7 days. Most refunds are resolved within 24 hours.
Do you support contractors with billing questions?+
Yes — contractors and experts have a dedicated partner support line inside the pro dashboard.
Still need a human? We're here.
Reach out anytime — our team responds within 24 hours.