Request deletion of your HANDiY account
HANDiY (HANDiY, LLC) — the Home Assistance Network for DIY app — lets you permanently delete your account and associated personal data. Submit the form below or email support@handiyapp.com and our team will process your request.
Two ways to delete your HANDiY account
Submit the request form
Use the form on this page with the email address tied to your HANDiY account. No sign-in required. We may contact you to verify ownership before deleting.
Email our support team
Send a message with the subject “Account Deletion Request” to the address below from your account email.
support@handiyapp.comWhat is deleted and what may be retained
Data that is deleted
- Your HANDiY account profile: name, email address, phone number, and password credentials
- Home and service address details saved to your profile
- Session history content, including chat messages, photos, and notes you submitted
- Saved contractor referrals, favorites, and service preferences
- Device tokens and push notification settings
- Marketing and communication preferences, and stored support correspondence
Records that may be retained
Certain records may be kept, in limited form, when retention is required by law or is necessary to protect our users and the platform:
- Transaction and payment records required for accounting and tax obligations
- Invoices, receipts, refunds, and chargeback or dispute records held by our payment processor
- Fraud prevention, abuse, and platform-safety records
- Records required to comply with legal obligations, court orders, or regulatory requests
- Aggregated or anonymized analytics that can no longer identify you
Retained records are limited to what is legally necessary and are deleted once the applicable retention period ends.
We acknowledge deletion requests within 3 business days and complete verified deletions within 30 days. Backups containing residual copies are purged on our regular backup rotation, generally within 90 days.
Submit your request
Common questions about deletion
Do I need to be signed in to request deletion?+
No. This page is public. Submit the form with the email address on your HANDiY account and we will verify ownership by email before deleting anything.
How long does deletion take?+
We acknowledge requests within 3 business days and complete verified deletions within 30 days. Residual copies in encrypted backups are purged within about 90 days.
Can I recover my account after deletion?+
No. Deletion is permanent. Session history, saved details, and preferences cannot be restored. You are welcome to create a new HANDiY account later.
Why do you keep some payment records?+
Transaction, tax, and fraud-prevention records must be retained under financial and legal requirements. They are kept in limited form and are not used for marketing.
Who controls my HANDiY data?+
HANDiY, LLC is the data controller. Questions about this process can be sent to support@handiyapp.com.