1. Introduction
HANDiY, Inc. ("HANDiY", "we", "us") respects your privacy. This Privacy Policy describes the information we collect, how we use it, and the choices you have regarding your information when you use the HANDiY homeowner support platform.
2. Information we collect
We collect information you provide directly (account details, payment information, support requests), information generated when you use HANDiY (session metadata, device information, log data), and information from third parties (background-check providers, identity verification partners).
3. How we use information
We use your information to operate the platform, deliver live home repair support, match you with experts and contractors, process payments via Stripe, prevent fraud, comply with the law, and improve HANDiY.
4. Video sessions and recordings
Live video sessions are encrypted in transit. Recordings are off by default and stored only with your explicit consent. You may request deletion of any recording at any time.
5. Sharing of information
We share information with experts and contractors only as needed to deliver your session. We never sell your personal data or session content to third parties.
6. Your choices
You can access, export, correct, or delete your account information at any time from your HANDiY account settings, or by emailing support@handiyapp.com.
7. Children
HANDiY is not directed to children under 13. We do not knowingly collect personal information from children.
8. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be communicated by email or in-app notice before they take effect.
9. Contact
Questions? Email support@handiyapp.com.